Understanding your back office reports
Updated
Your monthly statement is your primary resource for deposit reconciliation. For more frequent needs, a daily Payout report is now available in your Back Office.
We're actively developing an even more comprehensive and user-friendly daily report, as we know a robust solution is essential. In the meantime, this guide will help you interpret your current data.
To download a CSV of your daily deposits, simply click the Download button for the desired date on the Reports tab in your Back Office.
Understanding your Payout report
The Payout report details the funds transferred to your account. Below is an explanation of the key columns and terms.
Booked: Transaction successfully initiated and recorded in the system. Funds may not be fully processed or settled yet.
Captured: Payment successfully processed and will be included in a future Net Deposit on the Payout Date.
Refunded: Funds from a previously captured transaction have been returned to the customer.
Chargeback: A transaction reversed by the customer's bank or credit card company due to a dispute.
For bankTransfer types, this is the final total deposited into your account after all deductions.
Also shows individual transaction amounts, further detailed by the Description column.
SellerSplit: Your portion of the original payment after Vetsource fees are deducted, but before other external fees (e.g., card brand fees).
AcquiredFees: Fees charged by credit card brands (e.g., Visa, Mastercard, American Express) for processing the transaction. These are deducted before the final net deposit.
Reconciling original payment amounts
We're currently updating a tool to help you reconcile your payout reports with your original payment collection amounts. We're aiming to have this solution available around mid-August. Until then, please reach out to our support team if you need assistance.
We'll also be sure to notify you as soon as the more user-friendly payout report is available.
