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Vetsource Payments Platform (Standalone and Avimark Integrated)

​How to access your back office

Your complete payment data, all in one location!. We've streamlined how you access your financial information. Now, all your back office payment data is right within the Vetsource Payments platform.…

Updated by Lynn Jansheski

Understanding your back office reports

Your monthly statement is your primary resource for deposit reconciliation. For more frequent needs, a daily Payout report is now available in your Back Office. We're actively developing an even more…

Updated by Lynn Jansheski

Vetsource Payments Platform Incident Report

We strive to keep our systems running 100% of the time. If there is an incident, we'll report it here. You can also check back for updates on current issues. Current status: 🟢 We are not currently ex…

Updated by Danielle Grimley

Configuring your terminal

Inspect your terminal upon delivery.. Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tamp…

Updated by Lynn Jansheski

Understanding your deposits

Transactions are always deposited daily to your bank account on a T + 2 schedule, meaning the date of the transaction plus 2 business days. Weekend transactions (Friday, Saturday, and Sunday) are dep…

Updated by Lynn Jansheski

Contact support

For questions or assistance, there are multiple ways to contact Support! (833) 958-4247 vetsourcepayments@vetsource.com. Chat from the Payments platform. We are available Monday through Friday from 5…

Updated by Lynn Jansheski

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