Collecting a standalone payment (Avimark - Admin)
Updated
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If a network issue prevents Avimark and Vetsource Payments from syncing, you can still process payments directly through the payments platform. This option is only available to administrators.
- After posting a treatment to your patient's medical history.
- And posting the charges for the treatment to create an invoice.
- Selecting a payment fails to produce the Vetsource pop-up.
- And clicking the Close button on the Avimark Invoice window fails to transfer the invoice to the Vetsource Platform.
- Navigate to the Collect Payment tab on the Vetsource Platform where you will find the Can't find the invoice? button.
- Matching the accounting information from Avimark, enter the payment details into the Collect payment form and click Continue. Follow the prompts to complete the payment transaction.
It's crucial to accurately transfer information from your Avimark Accounting window. This ensures that when your data connection is restored, payments will correctly match with Avimark, allowing for a seamless end-of-day reconciliation without any mismatches.
- Choose a reason for checking out using the standalone collect payment form.
Because the transaction isn't tied to an invoice until data services are restored, the transaction lacks a checkout summary and detailed information. Additionally, you can only process a refund from Avimark once data services are reconnected.
